1. Information We Collect

When you pay for parking or sign up for a permit, we collect: license plate number, phone number (for permits and verification), email (if provided), payment information processed by our payment provider (Stripe), and the date, time, and location of your transaction.

2. How We Use It

We use this information to provide parking and permit services, process payments, identify your vehicle at our lots, send you verification codes or account-related messages, and comply with legal obligations. We do not sell your personal information to third parties.

3. Payment Data

Card and payment details are handled by Stripe. We do not store full card numbers on our servers. We may store a reference to your transaction (e.g., last four digits, transaction ID) for receipts and support.

4. Sharing

We may share information with service providers (e.g., payment processing, SMS) necessary to operate our services, and when required by law or to protect our rights.

5. Mobile Information

We collect mobile phone numbers to send transactional SMS messages related to our services, including valet vehicle status updates, parking session notifications, verification codes, and payment links. Your mobile phone number and any information collected through SMS opt-in will never be shared with or sold to third parties for marketing or promotional purposes. We may share mobile information with service providers (e.g., Twilio) solely to deliver these transactional messages on our behalf.

6. Security

We use industry-standard measures to protect your data. No method of transmission or storage is 100% secure; we encourage you to use strong credentials and keep your account details private.

7. Your Choices

You can request access to or correction of your information, or ask us to delete it where permitted, by contacting us. You may opt out of marketing messages; transactional messages (e.g., verification codes, receipts) may still be sent as needed for the service.

8. Contact

Privacy questions: office@southeastparking.com.